ISO 9001 Management Review
an ASQ Ask the Expert Question
Topic: ISO 9000/9001–quality management, Management Review
Question: I’m looking for assistance with the Management Review requirement of ISO 9001:2015. We’ve been following an agenda that covers 9.3.2 a-f, but Senior Management believes that they cover much of this information in other meetings. I found a few articles through the ASQ website but wanted to see if there are suggestions on other resources to help make the Reviews relevant and useful vs. just checking off a box.
Answer: Management Review does not have to happen in one session and can be addressed over several meetings. So long as all the inputs and outputs (not addressed in your question) are recorded and accessible.
It is important that the inputs/outputs are not “checking off a box.” Management Review should be seen as “due diligence.” For example, it is not designed to say, “internal audits were performed on xx/xx/2019.” Here is the opportunity for Top Management to review the audit results for improvement opportunities and determine how risks uncovered can be mitigated.
Note that the standard does not say “a meeting.” You may wish to gather the materials into one document and send it back to Top Management for review and approval. This would also allow you to determine if there are any gaps to be addressed.
Try to ensure that Top Management notes changes in the QMS or needed. For example, does the QMS still support the strategic directions of the organization, have the requirements of interested parties changed, has corrective action found the root cause of problems, have complaints been adequately addressed and, have there been any changes in statutory requirements. Following the review of the information, it would be my advice to publish the results to communicate these to the entire organization.
Now let’s answer the original question, why hire an ISO consultant? Our clients typically come to us because they want to only be experts at their business, serve their customers, and focus on their employees. They, for the most part, don’t want to take the time to become experts in our industry. Why would they? ISO is our industry. Simply put, they want to spend their time completely focused on their core. We are the experts (<- literally a link to the ASQ Ask the Experts site showing IQC & George as an expert for standards) at applying the standards. You are the expert at your business. When you select us as your consultant, we combine forces for a short project and we help you craft an ISO quality or environmental management system to support your core and fit what you do. A good consultant does just that, they make the ISO standard fit your business, rather than changing your business to fit the standard. This is really where the three steps above come into play. You have to have the experience in applying the standard 100’s of times to be worth the money. Anyone can say they’re an expert, you should make them prove it.
We’ll do just that and we will guarantee our results.
With IQC – the ISO Professionals, you’ll get all of the information and the proper training that you need to go on with the industry you are in! Here are the ISO Standards we can help you with:
- Asset Management ISO 55001
- Automotive Core Tools
- Automotive IATF 16949
- Body Armor BA 9000
- Capability Maturity Model Integration
- Counterfeits AS6081
- Energy ISO 50001 and SEP
- Environmental ISO 14001
- Ethical Sourcing SQFI
- Facility Management ISO 41001
- Food Safety Modernization Act FDA FSMA
- Food Safety ISO 22000
- Forestry SFI ATFS
- Gluten-Free Certification
- Info Security ISO/IEC 27001
- International Traffic in Arms Regulations, ITAR
- IT Service ISO/IEC 20000-1
- Laboratory Accreditation ISO 17025
- Medical Devices ISO 13485
- Occupational Health and Safety Management System
- Packaging ISO 15378
- Quality ISO 9001
- Responsible Care RC14001
- Supply Chain ISO 28000
- Telecommunications TL 9000